Last Updated: October 20, 2026
At LUMI KITTY, we aim to make online shopping simple, convenient, and accessible throughout Morocco.
1. Shipping Destinations
We deliver orders throughout Morocco.
Customers can place orders through our official website:
2. Free Delivery
FREE SHIPPING ACROSS MOROCCO
All orders qualify for free standard delivery.
No additional standard shipping fees are charged.
3. Delivery Time
Our estimated delivery timeframe is:
24–48 hours
This is an estimate rather than a guaranteed delivery deadline.
Delivery may take longer depending on the destination, courier operations, or unexpected circumstances.
4. Order Processing
After receiving an order, our team may contact the customer to confirm the purchase and verify delivery information.
Orders are prepared and dispatched after the necessary processing steps.
5. Cash on Delivery
We offer Cash on Delivery (COD).
The process is simple:
- Place your order on our website.
- Provide your contact and shipping information.
- Our team processes your order.
- Receive your package.
- Pay upon delivery.
6. Delivery Information
Customers should provide:
- Full name
- Valid phone number
- City
- Complete delivery address
Incorrect or incomplete information may cause delivery delays.
7. Delivery Issues
If your order is delayed or you experience a delivery problem, contact our support team.
We will review the situation and assist you.
Your mandatory rights under applicable consumer protection law remain unaffected.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours.
This timeframe does not restrict your statutory rights.
9. Contact Us
LUMI KITTY
Website: https://lumi.ma
Email: garraguih@gmail.com
WhatsApp: +212 696 504 495
Location: Hay Nahda, Rabat, Morocco