Privacy Policy - lumi.ma

Last Updated: October 20, 2026

At LUMI KITTY, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit https://lumi.ma or place an order.

1. Information We Collect

When you use our website, we may collect:

Full name and phone number
Email address, when provided
Shipping address and city
Order details, including products, sizes, colors, and quantities
Customer support communications
Technical information, including IP address, browser type, and website interactions

2. How We Use Your Information

We process personal information to:

Confirm, process, and deliver orders.
Communicate with customers about purchases.
Provide customer support.
Handle exchanges, returns, and refunds.
Maintain website security.
Improve our shopping experience.
Measure advertising performance, where legally permitted.

We rely on applicable legal grounds for processing, including the requirements necessary to fulfill orders, legal obligations, and consent where required.

3. Cash on Delivery

We offer Cash on Delivery (COD). Customers pay when receiving their orders.

We collect the contact and delivery information necessary to fulfill purchases and coordinate deliveries.

4. Cookies and Meta Pixel

Our WordPress website uses cookies necessary for essential website and shopping functions.

We also use Meta Pixel for advertising measurement and understanding visitor interactions.

Where required by applicable law, Meta Pixel and other non-essential tracking technologies will operate only after valid visitor consent.

Visitors must be provided with an appropriate way to accept, refuse, and withdraw consent for non-essential tracking.

5. Sharing Personal Information

We may share necessary personal information with:

Shipping and delivery partners
Website hosting and technical service providers
Customer support and order management providers
Meta, for advertising measurement where permitted

We do not sell customer contact details to third parties for their independent marketing purposes.

6. Data Security and Retention

We apply reasonable measures to protect personal information from unauthorized access, loss, or misuse.

Information is retained only as long as necessary for order management, customer support, security, and applicable legal obligations.

7. Your Rights

Under applicable Moroccan data protection law, including Law 09-08, you may have rights to access, correct, or object to certain processing of your personal information.

You can submit privacy requests to garraguih@gmail.com.